Job Summary

A Sales and Marketing Manager accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing and accomplishing field sales action plans.

Duties and Responsibilities:

Company policy and procedures

• All employee should follow corporate policy and operational manual

ADMIN FUNCTION

• See to it that process, policy and procedure are followed correctly

MARKETING FUNCTION

• Provide brand direction
• Follow and implement marketing calendar including promotions
• Update sales kit including write up and photoshoot
• Invite influencer and create events
• Represent Resorts in various events and exhibition
• Implements all sales calls and arrange site inspection trips to hotels by corporate clients.
• Administrator of mail chimp

SALES FUNCTION

• Review proposal/endorsement of sales packages including banquet orders
• Record and review daily sales accomplishment of sale associate (g drive)
• Organize & oversee success of each event
• Establish contact and database of suppliers
• In charge of Corporate and Travel Agent accounts and events

DIGITAL PRESENCE

• See to it that the company has excellent digital presence, shall review all digital content including website, social media etc. and see to it that shall be executed properly
• Create digital marketing program for hotel, partnership etc.
• Social Media presence is active on all major channels

Guest concerns

• All reported guest concerns must be resolved within 24 hours. Issues that are not resolved within the time line should be explained and presented during the operations meeting. All concerns should be handled properly and timely.
• Well-maintained positive guest relations at all times
• Implement 24-hour answer back guarantee.

Property grooming

• Proper and complete uniforms should be worn at all times, well-ironed uniforms, proper haircut, shoes must be shine, and Identification card and nameplate is a must.

Submission of reports

• Accomplishment of deliverables, reports, projects and task list.
• Monitor daily and monthly schedule, training schedule of sales staff
• Implement and create new promos for sales

G-Drive update and Official group chat

• Employee must update all the G-Drive information as required

Standard

• Implement reply to all concern & quotation within 24 hours
• Although it can take extra resources, time and money, good customer service leads to customer satisfaction, which can generate positive word of mouth for your business, keep customers happy and encourage them to come back in the resort.

Target Sales

• Sales set forth by the Board of Directors must be achieved and surpassed monthly.
• Creation of collaterals and marketing tools and activities.
• Develop Feasible Costings to achieve ideal Sales Achievement.
• Submit Daily Sales Reports and other pertinent Document

COVERED SHIFT

• Performs tasks, duties and covered shifts of subordinates in their absence.

OTHERS

• Undertake other duties and tasks that may be assigned from time to time

QUALIFICATIONS

• Female
• Aged 30-40 years’ old
• Graduate of BS/MS Degree in Business administration or related field.
• 2-3 years’ experience as Sales and Marketing Manager

KEY PERFORMANCE INDICATOR

• Meeting and exceeding the performance target and reports on time 35%;
• Meeting and exceeding the company goal such as projects and assigned task 35%
• Being compliant with the following 30%:

1. Punctuality
2. Behavior

The company standards are as follows:

• Competency

• Technical Skills- Understand job process, function and tools needed to execute the job.
• Quality of Work- Freedom from errors and mistakes. Work has accuracy and excellent quality.
• Company Policies & Procedures- Follows company policy and procedure.
• Reliability- being dependable by going to work on time, readily available to extend time, finishes tasks assigned and trustworthy.
• Organization- organizing work place and schedule to complete the task for the day.
• Team Player- willingness to work with other harmoniously and respond positively to other requests from the team.
• Customer Focus- Gives attention to customer inquiries and complaints and address it with urgency.
• Engage- Commits to the mission and vision of the company. Motivated to work everyday and has a positive personality that can influence his/her co-workers.
• Productivity- don’t waste time doing nothing. Initiate to look for work and keep his/her available time busy.
• Respectful - treat residents and co-workers with respect. Follows superior instruction politely.

• Company Goal Oriented

• Completion of Task
• Submission of Report

• Compliance

• Punctuality
• Number of Absence
• Number of Late
• Behavior
• Received Reprimand