JOB DESCRIPTION
Job Description
• Provide excellent customer service
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Perform customer verification
• Direct requests and unresolved issues to designated resource
• Record details of inquiries, comments, complaints and actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
Requirements
- Candidate must be 18 years old
- At least high school graduate
- No BPO experience required
- Average communication skills
- Excellent customer service skills
- Basic computer knowledge and navigation skills
- Can multitask and work with diverse people
- Upbeat and highly motivated
- Can start ASAP
-Can work in the office set up
OTHER JOB REQUIREMENTS
Education
High School Diploma
Field of study
Others
Specialization
Customer Service
WORK LOCATION
Cebu MetroCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 2 weeks
Dress Code
Any
Language
English
Industry
Telephone No.
Mobile No.
Company Size
BPO / Call Centers
Telephone No.
+63 922 264 6610
Mobile No.
+63 9 999 9999
Company Size
3000 employees
Benefits
Working Hours
Sunday
Closed
Monday
10:00 am-7:00 pm
Tuesday
10:00 am-7:00 pm
Wednesday
10:00 am-7:00 pm
Thursday
10:00 am-7:00 pm
Friday
10:00 am-7:00 pm
Saturday
Closed
COMPANY OVERVIEW
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™.
Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.
Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.
Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.
Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.
WHY JOIN US?
Our Core Purpose
We will challenge conventional thinking and innovatively use all our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise. We follow these tenets to improve customer experience:
- Accept No Limits
- Alternative Thinking
- Drive Postive Changes
Tech Mahindra is focused on creating sustainable value growth through innovative solutions and unique partnerships. Our values are at the heart of our business reputation and are essential to our continued success. We foster an environment to instill these values in every facet of our organization.
- Customer first
- Good corporate citizenship
- Professionalism
- Commitment to quality
- Dignity of the individual
Our Brand Promise
Tech Mahindra’s brand positioning highlights the success of the Company which has emerged as the fastest growing provider of IT Solutions & Services in the Telecom space. The positioning exemplifies the performance of Tech Mahindra, as a success system, which is powering the growth of its stakeholders.
We are a part of the exhilarating Telecom technology space that is characterized by highly innovative, speed-of-response based solutions, delivered with agility and flexibility and our brand reflects this true character. The positioning incorporates both the success of the past and the promise of the future, where we are going to ‘Create the next wave’ - our brand mnemonic.
Our brand echoes our commitment to not only creating solutions, but in creating the next wave, with targeted and focused solutions, guaranteed to propel our customers into the next generation.
A brilliant team of professionals aligned to a common purpose is what we believe will make us the global leaders of the new age.
Here’s to the next wave!