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RECRUITER – Agent Hiring & Sourcing (PROJECT BASED)

Min. of 4 years experience Cebu Metro

RECRUITER – Agent Hiring & Sourcing (PROJECT BASED)




Agent Hiring

·        Conduct end-to-end hiring process from sourcing to new hire onboarding

·        Deliver quality candidates to Operations and Hiring Managers

·        Real time updating of recruitment database, trackers and process documentations

·        Onboarding, process orientation and knowledge transfer to new team members

·        Create and maintain report trackers and database that would be used in recruitment reports and analyses

·        Provides Recruitment reports – DRU, sourcing reports, Cost Utilization, others

·        Understands and meets Recruitment KPIs by creating process improvements and hiring strategies

o   100% Hiring Fill Rate and Go Live Rate

o   New hire first day No Show percentage rate

o   Cost Per Hire

o   30 day attrition

·        Implement the hiring process following the 4-Level Check and calibration sessions with the key stakeholders

o   Written/Online assessments

o   4-Level Check

§ Recruitment Interview

§ Training Interview

§ Quality Call Simulation

§ Operations Interview

o   Client Interview (new programs)

·        Partner with the stakeholders on hiring requirements

Sourcing & Marketing

·        Evaluate, measure and analyze the efficiency of sourcing channels, business partners and consultants

·        Create sourcing and marketing plans/strategies to meet client requirements both for volume hiring and non-agent positions

·        Implement sourcing strategies on a timely manner

·        Create efficient Employee Referral programs

·        Identify various recruitment sources by keeping abreast of the current hiring trends

·        Assist the Recruitment Manager in managing the cost utilization and Cost Per Hire by using low-cost sourcing and marketing initiatives to fulfill the hiring requirements

·        Manage the daily applicant flow and quality of applicants

·        Assist the Non-Agent hiring POC in sourcing for non-agent positions 



·        Graduate of Psychology / Human Resource or equivalent

·        U2 – Minimum 3 years experience in Sourcing & Marketing and Volume Agent Hiring in a BPO set up

·        Experience in hiring for Customer Service, Technical Support and Back Office requirements

·        Organized and detail-oriented

·        Excellent written and oral English communication skills

·        Computer and internet proficient

·        Adept in using MS Office and has good presentation skills

·        Can work independently and in a team

·        Can work on shifting schedule

·        Can start asap


Education level
Bachelor's/College Degree
Field of study
Human Resource Management
Human Resources
July 23, 2020 11:07am


6F eBloc 3 Geonzon St IT Park Apas Cebu City Philippines 6000,
Philippines, 6000


Average application processing time
Less than 2 weeks

Dress Code

English (American Samoa)
BPO / Call Centers

Mobile No.
+63 922 264 6610

Telephone No.
+63 9 999 9999

Company Size
3000 employees

Health Card, Allowance

Working Hours
10:00 am-7:00 pm
10:00 am-7:00 pm
10:00 am-7:00 pm
10:00 am-7:00 pm
10:00 am-7:00 pm



Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™.
Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.
Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.
Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.


Our Core Purpose

We will challenge conventional thinking and innovatively use all our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise. We follow these tenets to improve customer experience:
  • Accept No Limits
  • Alternative Thinking
  • Drive Postive Changes
Tech Mahindra is focused on creating sustainable value growth through innovative solutions and unique partnerships. Our values are at the heart of our business reputation and are essential to our continued success. We foster an environment to instill these values in every facet of our organization.
  • Customer first
  • Good corporate citizenship
  • Professionalism
  • Commitment to quality
  • Dignity of the individual
Our Brand Promise

Tech Mahindra’s brand positioning highlights the success of the Company which has emerged as the fastest growing provider of IT Solutions & Services in the Telecom space. The positioning exemplifies the performance of Tech Mahindra, as a success system, which is powering the growth of its stakeholders.
We are a part of the exhilarating Telecom technology space that is characterized by highly innovative, speed-of-response based solutions, delivered with agility and flexibility and our brand reflects this true character. The positioning incorporates both the success of the past and the promise of the future, where we are going to ‘Create the next wave’ - our brand mnemonic.
Our brand echoes our commitment to not only creating solutions, but in creating the next wave, with targeted and focused solutions, guaranteed to propel our customers into the next generation.
A brilliant team of professionals aligned to a common purpose is what we believe will make us the global leaders of the new age.
Here’s to the next wave!