Responsibilities:
Agent Hiring
· Conduct end-to-end hiring process from sourcing to new hire onboarding
· Deliver quality candidates to Operations and Hiring Managers
· Real time updating of recruitment database, trackers and process documentations
· Onboarding, process orientation and knowledge transfer to new team members
· Create and maintain report trackers and database that would be used in recruitment reports and analyses
· Provides Recruitment reports – DRU, sourcing reports, Cost Utilization, others
· Understands and meets Recruitment KPIs by creating process improvements and hiring strategies
o 100% Hiring Fill Rate and Go Live Rate
o New hire first day No Show percentage rate
o Cost Per Hire
o 30 day attrition
· Implement the hiring process following the 4-Level Check and calibration sessions with the key stakeholders
o Written/Online assessments
o 4-Level Check
§ Recruitment Interview
§ Training Interview
§ Quality Call Simulation
§ Operations Interview
o Client Interview (new programs)
· Partner with the stakeholders on hiring requirements
Sourcing & Marketing
· Evaluate, measure and analyze the efficiency of sourcing channels, business partners and consultants
· Create sourcing and marketing plans/strategies to meet client requirements both for volume hiring and non-agent positions
· Implement sourcing strategies on a timely manner
· Create efficient Employee Referral programs
· Identify various recruitment sources by keeping abreast of the current hiring trends
· Assist the Recruitment Manager in managing the cost utilization and Cost Per Hire by using low-cost sourcing and marketing initiatives to fulfill the hiring requirements
· Manage the daily applicant flow and quality of applicants
· Assist the Non-Agent hiring POC in sourcing for non-agent positions
Requirements
· Graduate of Psychology / Human Resource or equivalent
· U2 – Minimum 3 years experience in Sourcing & Marketing and Volume Agent Hiring in a BPO set up
· Experience in hiring for Customer Service, Technical Support and Back Office requirements
· Organized and detail-oriented
· Excellent written and oral English communication skills
· Computer and internet proficient
· Adept in using MS Office and has good presentation skills
· Can work independently and in a team
· Can work on shifting schedule
· Can start asap