Responsibilities:

Agent Hiring

·        Conduct end-to-end hiring process from sourcing to new hire onboarding

·        Deliver quality candidates to Operations and Hiring Managers

·        Real time updating of recruitment database, trackers and process documentations

·        Onboarding, process orientation and knowledge transfer to new team members

·        Create and maintain report trackers and database that would be used in recruitment reports and analyses

·        Provides Recruitment reports – DRU, sourcing reports, Cost Utilization, others

·        Understands and meets Recruitment KPIs by creating process improvements and hiring strategies

o   100% Hiring Fill Rate and Go Live Rate

o   New hire first day No Show percentage rate

o   Cost Per Hire

o   30 day attrition

·        Implement the hiring process following the 4-Level Check and calibration sessions with the key stakeholders

o   Written/Online assessments

o   4-Level Check

§ Recruitment Interview

§ Training Interview

§ Quality Call Simulation

§ Operations Interview

o   Client Interview (new programs)

·        Partner with the stakeholders on hiring requirements

Sourcing & Marketing

·        Evaluate, measure and analyze the efficiency of sourcing channels, business partners and consultants

·        Create sourcing and marketing plans/strategies to meet client requirements both for volume hiring and non-agent positions

·        Implement sourcing strategies on a timely manner

·        Create efficient Employee Referral programs

·        Identify various recruitment sources by keeping abreast of the current hiring trends

·        Assist the Recruitment Manager in managing the cost utilization and Cost Per Hire by using low-cost sourcing and marketing initiatives to fulfill the hiring requirements

·        Manage the daily applicant flow and quality of applicants

·        Assist the Non-Agent hiring POC in sourcing for non-agent positions 

Requirements

·        Graduate of Psychology / Human Resource or equivalent

·        U2 – Minimum 3 years experience in Sourcing & Marketing and Volume Agent Hiring in a BPO set up

·        Experience in hiring for Customer Service, Technical Support and Back Office requirements

·        Organized and detail-oriented

·        Excellent written and oral English communication skills

·        Computer and internet proficient

·        Adept in using MS Office and has good presentation skills

·        Can work independently and in a team

·        Can work on shifting schedule

·        Can start asap