Responsibilities

• Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects                                 
• Conduct specific reviews with Green belts / Champions / Sponsors on process improvement projects           
• Responsible for closure of projects, computation of financial benefits accruing from the projects
• Conduct interactive workshops for employees on quality tools and generate process improvement ideas
• Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.
• Research to create value added / proactive proposals for prospective/existing customers.
• Benchmarking performance of existing customers vis-à-vis competition.
• Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed.
• Process mapping and identifying non value add steps to create lean and agile processes.
• Identify Business opportunities through consulting.

Main Competencies

• Strong Business acumen
• Detailed knowledge of operations and end to end business in any domain.
• Knowledge of Six sigma concepts of DMAIC and Lean (and all tools included therein) desired.
• Highly assertive, strong orientation to statistical analysis, good team player & willingness to lead teams as well as working as individual contributor.
• Mentoring & experience in creating, reviewing & closure of projects                                    
• Facilitating sessions, Presentation skills and meetings
• Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes)
• Willingness & quick to learn service line processes and operations
• Drive operational excellence initiatives in areas like delivery, productivity, etc
• Work with process teams to achieve process goals
• Should have taken part in Continuous improvement initiatives (Kaizen) and other Quality related initiatives to spread the quality awareness

Requirements and Qualifications

• Influencing skills & consultative skills
• Excellent communication & interpersonal skills
• Knowledge of Six sigma concepts of DMAIC and (and all tools included therein)  
• Self-starter who can work independently, displays initiative and is a problem solver
• Very good PowerPoint, Excel and Word
• Project Management skills
• Worked as Quality expert in operations, HR, Finance, IT, etc
• Experience at a MNC / Service industry/ Technology
• Usage of Minitab, MS Visio
• Awareness in ISO, CMM, PCMM, COPC,TQM,COPQ, etc
• Shows flexibility/ownership & works under pressure situation
• Demonstrate excellent communication skills
• Ability to work within challenging environment with tight delivery timelines
• Willingness to travel to any location on Business Requirements.
• Keen to learn
• Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
• At least 5 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Asia Town IT Park or JESA ITC Mango Avenue

Managers/Sr. Managers specializing in the same position