Role and Key Objectives:

The Recruitment Manager is responsible for the recruitment process. The process has to be properly designed and implemented. The Recruitment Manager sets recruitment measurement and distributes the job vacancies across all Recruiters. The Recruitment Manager builds a healthy relationship with internal customers and external recruitment vendors. The Recruitment Manager is responsible for the development of the Corporate Recruitment Team in Human Resources, develops successors and increases the value added by the team members.
 

Key Responsibilities:

• Sourcing
• Planning and implementation of efficient and cost effective sourcing initiatives to meet client and operational requirements
• Designs the selection matrix for choosing the optimum recruitment channel and recruitment source
• Costing and budgeting for sourcing initiatives. Monitors and constantly reduces the costs of the recruitment process
• Analysis on market and hiring trends to meet the demands of the business
• Competitive checks with different BPO companies
• Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization
• Builds a quality relationship with the internal customers and external recruitment agencies
• Sets the social media communication strategy for different job profiles and functions in the organization
• Resource costing on new positions needed for RFPs
• Site Operations
• 100% hiring fill rate and meet SLA for Leadership, Operations and Support group hiring requirement
• Ensure quality of hires through calibration and regular touch base meetings with the hiring managers, Operations, Quality and Training
• Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)
• Implement process improvements in the hiring process to meet quality requirements
• Conducts job interviews for the managerial job positions or key jobs in the organization
• Monitors the labor legislation and implements required changes to keep the process compliant
• Attrition management – 30-60-90 day attrition
• Team Development and Stakeholder Management
• People and team development through coaching and performance management/development
• Attends business and client reviews to provide updates on hiring, challenges and action plans
• Acts as a single point of contact for managers regarding recruitment topics

Key Skills:

• Excellent communication skills
• Excellent negotiation skills
• Job Interviewing Skills
• Managerial  and leadership skills
• Analytical skills
• Social Media Knowledge
• Training Skills

Requirements:

• 5-6 years experience in Operations Leadership, Support Group and Executive Leadership recruitment in the BPO industry
• At least 2-3 years as an Associate Manager/Manager in the same capacity
• College Graduates/Bachelor’s Degree holder in any field but preferably in Psychology or Human Resources
• Knowledge on the local market and talent pool
• Can adapt to a fast-paced working environment
• Can start immediately