Responsible for conducting soft skills training to new hires and evaluate their performance based on their competencies to endorse them for product specifics training. 

ESSENTIAL DUTIES AND RESPONSIBLITIES

PROCESS

• Conduct   Linguistic training  as per  specified training curriculum
• Conduct Pre  & Post assessment  to identify any red flags (if any)
• Provide feedback  to specific areas of opportunity

OPERATIONS

• Training New hires on V&A /Gramamr / culture and Soft Skills
• Provide & Share feedback  with associates after assessment
• Coach associates on DSAT with a clear understanding of process requirement
• Generating and maintaining regular reports
• Understand process requirement

AUDITS

• Conduct regular audits to check  training effectiveness
• Conduct Recursive Training based on the Training Need Identification receive from Ops/SPOC/QA/ Analyst/ SDM

TRAINING

• Linguistic Training :- Usage of Phonetics as a tool and concept to correct speech defects
• Transformational  Grammar :- Usage of Syntax to correct errors in Grammar

QUALIFICATIONS:

In order for the job to be successfully performed, the following are the credentials required.

EDUCATION/ EXPERIENCE 

• Bachelor’s degree or equivalent
• 1-2 years experience in foundation skills training
• 1-2 years hands on experience training module development

LANGUAGE

• Excellent written and verbal communication skills
• Must possess good presentation skills

OTHER COMPETENCIES

• Familiarity  with Linguistics and Soft Skill Concepts
• Excellent Organizational and planning skills
• Must be results oriented
• Good understanding  of Group Dynamics (diversity)