Responsibilities:

• Responsible in supervising and coaching Trainers and establishes performance expectations and conducts evaluations based on expectations
• Assists the Training AM/Manager with training logistics
• Manages training attrition and throughput with the help of the Training AM/Manager as per process guidelines
• Creates and monitors projects to improve training processes
• Review, update and provide recommendations on the training materials, curriculum and modules
• Responsible for conducting and delivering end-to-end training to new hires and evaluate their performance based on their competencies whenever necessary
• Document Training reports, trackers, dashboards etc.
• Conduct Pre  & Post assessment  to identify any red flags (if any)
• Generate and maintain regular reports
• Understand process requirement
• Conduct regular audits to check training effectiveness
• Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality

Requirements:

• Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.
• At least 1-2 year(s) of working experience in the related field/similar capacity is required for this position.
• At least 3 years experience handling Training
• Excellent written and verbal communication skills
• Must possess good presentation skills
• Excellent Organizational and planning skills
• Good understanding  of Group Dynamics (diversity)
• Analytic and Results Oriented