TRAINER / SR. TRAINER

Full-time Work Set Up:
2 - 3 Years of Experienced Cebu Metro

TRAINER / SR. TRAINER

Full-time

JOB DESCRIPTION

Responsibilities:

  • Responsible in supervising and coaching Trainers and establishes performance expectations and conducts evaluations based on expectations
  • Assists the Training AM/Manager with training logistics
  • Manages training attrition and throughput with the help of the Training AM/Manager as per process guidelines
  • Creates and monitors projects to improve training processes
  • Review, update and provide recommendations on the training materials, curriculum and modules
  • Responsible for conducting and delivering end-to-end training to new hires and evaluate their performance based on their competencies whenever necessary
  • Document Training reports, trackers, dashboards etc.
  • Conduct Pre  & Post assessment  to identify any red flags (if any)
  • Generate and maintain regular reports
  • Understand process requirement
  • Conduct regular audits to check training effectiveness
  • Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality

Requirements:

  • Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 1-2 year(s) of working experience in the related field/similar capacity is required for this position.
  • At least 3 years experience handling Training
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding  of Group Dynamics (diversity)
  • Analytic and Results Oriented

 

OTHER JOB REQUIREMENTS

Education
Bachelor's/College Degree
Field of study
Others
Specialization
Training & Dev. Jobs
Co

WORK LOCATION

Cebu Metro

COMPANY PREVIEW

Average application processing time
Less than 2 weeks


Dress Code
Any

Language
English
Industry
BPO / Call Centers

Telephone No.
+63 922 264 6610

Mobile No.
+63 9 999 9999

Company Size
3000 employees

Benefits

Working Hours
Sunday
Closed
Monday
10:00 am-7:00 pm
Tuesday
10:00 am-7:00 pm
Wednesday
10:00 am-7:00 pm
Thursday
10:00 am-7:00 pm
Friday
10:00 am-7:00 pm
Saturday
Closed

COMPANY PHOTOS

COMPANY OVERVIEW

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™.
 
Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.
 
Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.
 
Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.
 

WHY JOIN US?

Our Core Purpose

We will challenge conventional thinking and innovatively use all our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise. We follow these tenets to improve customer experience:
 
  • Accept No Limits
  • Alternative Thinking
  • Drive Postive Changes
 
Tech Mahindra is focused on creating sustainable value growth through innovative solutions and unique partnerships. Our values are at the heart of our business reputation and are essential to our continued success. We foster an environment to instill these values in every facet of our organization.
 
  • Customer first
  • Good corporate citizenship
  • Professionalism
  • Commitment to quality
  • Dignity of the individual
 
Our Brand Promise

Tech Mahindra’s brand positioning highlights the success of the Company which has emerged as the fastest growing provider of IT Solutions & Services in the Telecom space. The positioning exemplifies the performance of Tech Mahindra, as a success system, which is powering the growth of its stakeholders.
 
We are a part of the exhilarating Telecom technology space that is characterized by highly innovative, speed-of-response based solutions, delivered with agility and flexibility and our brand reflects this true character. The positioning incorporates both the success of the past and the promise of the future, where we are going to ‘Create the next wave’ - our brand mnemonic.
 
Our brand echoes our commitment to not only creating solutions, but in creating the next wave, with targeted and focused solutions, guaranteed to propel our customers into the next generation.
A brilliant team of professionals aligned to a common purpose is what we believe will make us the global leaders of the new age.
 
Here’s to the next wave!

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