Job Description:

• Attends to customers' needs by answering product and service related queries
• Provides product overview and information about other services and offerings
• suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Minimum Qualifications:

• 18 yrs old and above
• At least High School graduate
• Call Center Experience is an advantage but not required
• Excellent Communication skills
• Must have Neutral Accent

Working Conditions:

• Must be willing to work on shifting schedules (day, mid and night shift)
• Must be willing to work on weekends and holidays

WHY JOIN US?
We recruit, develop and retain the best people in the outsourcing industry.