JOB DESCRIPTION
The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences
- Pre-exam verification of insurance eligibility, benefits and coverage
- Securing treatment authorization
- Submitting claims, responding to claim denials, and resolving EOB issues
- Identifying and finding solutions for common billing issues
- Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
- Processing mail by posting it to the EHR and overseeing the appropriate follow-up
Minimum Qualifications
- Graduates of Medical Allied courses such as Nursing, Physical Therapy, Radiologic Technology, Nutrition and Dietetics, Pharmacy, etc.
- Has basic computer knowledge
- Typing exprerience of 35wpm with 99% accuracy
- Willing to work US hours-graveyard shift
- Preferably with previous call center experience
- Excellent communication skills
- Analytical, organized and systematic
- Process oriented and follow strict timelines
- Able to work with very minimal supervision
- Must be a good team player
OTHER JOB REQUIREMENTS
WORK LOCATION
MakatiCOMPANY PREVIEW
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Telephone No.
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Company Size
COMPANY OVERVIEW
eData Services is an American owned and operated Health Information Management Company that has been in business for more than 15 years. We employ nearly 600 medical professionals including dozens of Medical Doctors and hundreds of Registered Nurses. We also employ Dentists, Pharmacists, Psychologists, and Registered Physical Therapists.
We deliver customized services to over 500 clients throughout the United States; 24 hours a day, 7 days a week. Our services include:
- Medical Record Summarization
- Dictation Transcription (Medical and Legal)
- Medical Report Editing
- AMA Impairment Ratings
- Comprehensive Medical History Taking by Telephone
- Depo Summaries
- Incoming Mail Processing
- EHR Data Entry
- Utilization Review
- Live, Real-Time Virtual Scribe Services during Exam Encounters
- Live, Real-Time Virtual Medical Services
- Insurance Eligibility, Benefit, and Coverage Verification
- Claim Denial Appeals and other EOB issues
- Securement of Treatment Authorizations
- Patient Scheduling
- Patient Appointment Reminder Calling
- Billing and Collections
- Preparation and Transmission of Referral Letters
- Computerized Physician Order Entry
- Incoming Telephone Call Handling
- Full Telephone Receptionist Services
- Lunch Hour Telephone Coverage
- Claims Submission
- After Hours Telephone Coverage
- Patient Inquiry Handling
We are HIPAA compliant and adhere to all Federal and State laws governing the security of Protected Health Information. All work is exchanged with our clients through encrypted internet connections. We utilize secured Microsoft Azure Cloud and on premise servers to ensure redundancy, speed, and security.
eData’s head office is located in Beverly Hills, California. Our center of operations is located in Makati, the center of Manila, Philippines’ business district. Our Philippine offices are located in RCBC Plaza, which also houses the Canadian, Australian, German, and European Union Embassies. We selected the Philippines because of the availability, at a reasonable salary, of highly skilled doctors, nurses, and other medical professionals that speak English and understand American customs. The US healthcare industry, including American hospitals, consistently recruits from the same highly skilled pool of professionals employed by eData Services.
WHY JOIN US?
- NO EXPERIENCE NEEDED
- NO AGE LIMIT
- PAID ATTENDANCE IN TRAINING