JOB DESCRIPTION
- Provides a managed level of service at budgeted coast to all users. Builds and manages aggregate service plan (including cost and resources forecast) for services. Identifies and manages improvements.
- Forecast medium-term volumes for services managed, in terms of service demand from all sources and capacity units (skill, space, processing, storage, and bandwidth). Acquires/manages capacity in line with policy to balance utilization and responsiveness to new demands; allocates workload across different geographic capacity pools to meet customer needs and utilization requirements
- Forecasts service demand and resource needs within cost budget; manages directly assigned workforce (customized service) within budget; provides input on customer satisfaction needs and issues to competency development
- Sponsors, leads, and funds improvement team for the delivery infrastructure
- Maintains Competence Profile
- Delivery Management:
- Management of IT Service Delivery Team including responsibility for service desk, application support, career development and staff appraisals
- Ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded
- Effectively monitor, control, and support service delivery, ensuring systems, methodologies and procedures are followed
- Build and maintain client relationships both internally and externally
- Attend client service review meetings covering performance, service improvements, quality and processes
OTHER JOB REQUIREMENTS
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MakatiCOMPANY PREVIEW
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COMPANY OVERVIEW
For over three decades, we have worked to improve our clients’ businesses through software consulting and technology deployment, service management, and system integration, among many others.
Our vision is to be the foremost Filipino Information Technology company creating and delivering innovative and world-class solutions and services for the Philippines and beyond.
We believe that a strong IT governance and information backbone is key in our goal to improve and grow our clients’ businesses. As an Information Technology partner with a successful track record and a long-term vision, we can provide the building blocks in shaping your adaptive and agile business.
We are a team of highly qualified professionals with world-class IT technologies to help address your business challenges.