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FRONT OFFICER MANAGER

Full-time
Min. of 2 years experience Manila

FRONT OFFICER MANAGER

Full-time

JOB DESCRIPTION

Front office manager are responsible for front desk,  act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome , coordinate all front desk activities, including calls, reservations and guests services.

Front office manager should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Job description:

  • Knowledgeable in Hotelogix system is an advantage.
  • Trains, cross –trains, and retrains all front office personnel.
  • Participates in the selection of front office personnel.
  • Schedules the front office staff.
  • Supervises workload during shifts.
  • Evaluates the job performance if each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allocated budget for the front office.
  • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
  • Enforces all cash handling, check cashing, and credit policies.
  • Conducts regularly scheduled meetings of front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.
  • Prepare performance reports related to front office.
  • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
  • Monitor high balance guest and take appropriate action.
  • Ensure implementation of all hotel policies and house rules.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  • Monitor all V.I.P 's special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review Front office log book and Guest feedback forms on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Perform other duties as requested by management.

 

OTHER JOB REQUIREMENTS

Education level
Bachelor's/College Degree
Field of study
Hospitality/Tourism/Hotel Management
Specialization
Hotel/Tourism
October 8, 2019 5:43am

WORK LOCATION

Barangay Ligaya Mabini Batangas,
Philippines, 4202

COMPANY PREVIEW

Average application processing time
Less than 1 week

Website
Dress Code
Any

Language
Industry
Hospitality

Mobile No.
+63 999 999 9999

Telephone No.
+63 9 999 9999


Benefits
Accomodation,

Working Hours
Sunday
Closed
Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
Closed

COMPANY OVERVIEW

COMPANY OVERVIEW

 

Camp Netanya Resort & Spa. Claims its popularity from its Santorini architecture-giving rise to its brilliant blue domes and white was buildings. Camp Netanya offers 48 guest rooms and villas, dive shop, wellness center and family-friendly facilities, which everyone should enjoy.

With its strategic location in Anilao’s Batangas. Camp Netanya creates a perfect experience for diving and snorkeling offering everyone Anilao's breathtaking marine life, amazing coral formation and diversity of fishes. Thanks to its natural beauty, its layered landscape create a resort feel of being at the rim of Caldera opening to one of the most beautiful sunset on earth.

Reputed to be a haven of leisure and relaxation. Camp Netanya Resort & Spa remains to be a magical destination that everyone should experience.

 

LOCATION

Located at Barangay Ligaya Mabini Batangas on the coast of anilao, Batangas 120km from Ninoy Aquino International Airport and 2-3 hours’ drive from Manila. Anilao’s proximity makes it a popular destination for weekends diving trips. Camp Netanya is literally a resort but the sea, which only adds more to that Greek elegance. With the view of the beautiful sea in front of you, and the dense trees behind you. Camp Netanya creates a perfect place for underwater experience and total relaxation.

 

ANILAO

Anilao is a Marine Protected Sanctuary that is commonly regarded as the birthplace of scuba diving in the Philippines. It is thriving tourist destination replete with open beaches and sheltered coves, subterranean caves of deep harbors and preserved heritage of brave in history.

Anilao and its many dive sites are ideal for observing marine life and outstanding for Macro Photography. It offers incredible diversity, rich reefs a great variety of juvenile fish, unexpected critters & nudibranchs turning up around every corner. Pipefish, seashore, rhinopias, hairy frogfish, wonderpus, mimic and blue-ringed octopus are fairly common at some dive sites. Anilao has large number of species of hard and soft corals, perhaps more than anywhere in the world.

Anilao is known as “underwater photographer’s paradise”.

 

 

 

WHY JOIN US?