• Monitor and maintain the required number of accredited trucks for pick-up and hauling services at the designated cement plant.
• Ensure the availability of qualified delivery personnel and accredited trucks to meet operational requirements efficiently.
• Guarantee that all deliveries to the designated cement plant are completed On Time and In Full (OTIF).
• Coordinate with relevant support groups (HR, MC, MM, and Safety) to escalate and resolve identified operational issues.
• Provide operational support to the Dispatch Officer of the assigned cement plant to help meet OTIF delivery targets.
• Respond promptly and professionally to external customer concerns or complaints received via Viber group chats, phone calls, and text messages.
• Assist the LC Supervisor in gathering and compiling data for daily, weekly, and monthly reporting requirements.
• Monitor and validate that all delivery information entered into the Odoo system is timely, complete, and accurate.          
• Ensure all team members are cross-trained and competent to assume each other’s responsibilities, promoting operational continuity at all times.
• Monthly task rotation system will be implanted to enhance team members' familiarity with various roles and responsibilities, fostering versatility and resilience within the team.
• Prepare, document, and issue Authority to Work (ATW) forms for delivery personnel in a timely and accurate manner.

Required Skills, Abilities and Knowledge:

ORGANIZATIONAL: 

• Able to design or make changes to accreditation process at the broadest levels both to streamline objectives and to improve controls.

• Able to take leadership over compliance process priorities of the accreditation bodies.

• Able to bring several teams into focusing on singular set of long-term objectives.

TECHNOLOGICAL: 

• Proficiency with MS Office

• Keen understanding of Odoo System and other enterprise systems 

ANALYTICAL: 

• Judgement, initiative and attention to detail
• Excellent analytical and problem-solving skills

INTERPERSONAL:

• Self-motivated
• Able to motivate drivers and helpers in achieving zero accident workplace.

NUMERACY:

• Very confident with timeframe, forecasting, record keeping and cost-benefit analysis techniques

COMMUNICATION:

• Excellent skills in English reading, writing and comprehension
• Able to send correspondence via email and other communication media tools. 
• Able to escalate complex issues
• Multi-lingual communication an advantage

TEAMWORK:

• Able to work and collaborate with people from various disciplines.

MOTIVATIONAL:

• Able to bring out the best in people even in the most challenging of situations
• Able to identify accreditation gap processes, and recommend suitable solution support programs

MANAGEMENT AND LEADERSHIP:

• Strong leadership and listening skills.
• Huge appetite for learning and study.
• Flexible but disciplined and firm decision-making.