Customer Service Representative

Full Time Work On Site
Customer Service
CALLHOUNDS GLOBAL BPO CORP
| Industry: BPO / Call Centers
Less than 1 Year of Experienced Quezon City, Makati, Eastwood

Customer Service Representative

Full Time
Customer Service
CALLHOUNDS GLOBAL BPO CORP
| Industry: BPO / Call Centers

JOB DESCRIPTION

Job Title: Customer Support Representative
Company: Callhounds Global BPO Corporation
Location: Eastwood City, Quezon City, Metro Manila
Work Set-up: Work On Site & Shifting Schedule
 
Responsibilities:
1. Phone Answering: Handle inbound calls from customers, providing assistance, answering queries, and resolving issues with professionalism and courtesy.
2. Chat Support: Engage with customers through live chat, addressing their concerns, providing information, and ensuring a positive customer experience.
3. Email Support: Respond to customer inquiries and concerns via email, providing detailed and helpful solutions while maintaining a high level of accuracy and professionalism.
4. Issue Resolution: Troubleshoot and resolve customer issues promptly, ensuring a satisfactory resolution and a positive customer experience.
5. Product Knowledge: Stay informed about company products and services to provide accurate information to customers.
6. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference.
7. Collaboration: Work collaboratively with team members and other departments to address customer needs effectively.
 
Nature of the account: E-commerce/Retail (Blended):
E-commerce is the buying and selling of goods and services over the internet 
Ex. Shopee and Lazada, Ebay, and Amazon. 
 
 

JOB QUALIFICATION

Qualifications:
1. College Level; additional education is a plus, High School or Senior H.S graduate.
2. With at least 1 - 2 years of previous Customer Service Experience (Voice), preferably in a call center environment.
3. Good to excellent communication skills, both written and verbal.
4. Ability to multitask and navigate between phone, chat, and email support seamlessly.
5. Strong problem-solving skills and a customer-centric mindset.
6. Familiarity with customer support software and ticketing systems.
7. Proficiency in Microsoft Office and other relevant computer applications.

OTHER JOB REQUIREMENTS

Education
Senior High School Graduate
Field of study
Advertising/Media
Specialization
Customer Service

JOB BENEFITS

Health Card, Others
Communication Skills, Typing

WORK LOCATION

Quezon City, Makati, Eastwood

COMPANY PREVIEW

Average application processing time
More than 1 month


Dress Code
Any

Language
English
Industry
BPO / Call Centers

Telephone No.
+63 9176266535

Mobile No.
+63 9176266535


Benefits

Working Hours
Sunday
Closed
Monday
9:00 am-8:00 pm
Tuesday
9:00 am-8:00 pm
Wednesday
9:00 am-8:00 pm
Thursday
9:00 am-8:00 pm
Friday
9:00 am-8:00 pm
Saturday
Closed

COMPANY OVERVIEW

Callhounds Global Business Process Outsourcing is a leading BPO provider headquartered in the Philippines, Callhounds Global was founded by a group of Millenials with a collective 20+ years of BPO experience.

We provide high-end solutions to companies that need to outsource their business processes. We operate within purpose-built, first-class facilities that are strategically located in the capital to access the country’s most talented people. Our main markets are businesses in North America, Europe, Australia, and Asia.

WHY JOIN US?

Top Specialization

General/Cost Accounting
IT - Software
Human Resources
Others
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Clerical/Administrative
Sales - Corporate
Banking/Financial
Audit & Taxation
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