JOB DESCRIPTION
Customer Service Operation Management
- Daily Open Call Analysis for Mobile, TV, LAPTOP and Accessories
- Listen and Resolve Customer complaints, Sales team Feedback, DBR feedback and ensure highest level of satisfaction for all;
- Meet organization goals (TAT, BR, Satisfaction, Inventory Accuracy)
- Monitor CSR, Technician & Storekeeper daily task after sales deportment to meet organization goals;
- Visit dealer, Sales team to ensure Zero after sales complaint
- Service Center Income & Expense Management
Service Asset Management
- Ensuring Smooth Recovery Process of DOA, Defective PCBA, Defective Parts from Service Center
- Reduce NFF for UW parts consumption
Repair Skill Enhancement of Technician
- Download new product Information to Technician
- Provide repair Skill know-How to repair technician
- Arrange Trainings for new product Bulleting
Customer Service Performance Management
- Root Cause Analysis of Customer-Service -Performance parameters and corrective action planning, implementation and control
- To report quality failures with respect to the company's products to the quality control team for immediate corrective actions
- Identify and resolve gaps in customer service (impacting customer TAT, Service Cost, Repair Quality)
Job Type: Full-time
JOB QUALIFICATION
At least 1-2 years experience in Service Center
OTHER JOB REQUIREMENTS
JOB BENEFITS
OthersWORK LOCATION
Nueva Ecija, Davao, Alabang, LagunaCOMPANY PREVIEW
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Telephone No.
Mobile No.
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COMPANY OVERVIEW
JTC Group of Companies
Established on December 12, 1986, is an aggregate of numerous companies in Metro Manila and Davao that franchise branded food concepts. JTC Group of Companies is a corporation spearheaded by the late Mr. Pedro L. Cruz, who is the CEO odf the corporation. They have seen the business potential of fast food in the Philippines and finally decided to franchise JOLLIBEE, the leading fast food chain in the Philippines.
The company have already thirty six (36) stores in Manila including Red Ribbon and thirteen (13) in Davao and we will never stop from there. We will continue our development and as one we will soar high!