Client Support Trainee

Intern Work From Home
Less than 1 Year of Experienced Homebased

Client Support Trainee

Intern

JOB DESCRIPTION

Job Brief Description 

We are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services. 

Client Support Trainee responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. 

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. 

 

Responsibilities 

  • Respond to customer queries in a timely and accurate way, via phone, email or chat 
  • Identify customer needs and help customers use specific features 
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) 
  • Update our internal databases with information about technical issues and useful discussions with customers 
  • Monitor customer complaints on social media and reach out to provide assistance 
  • Share feature requests and effective workarounds with team members 
  • Inform customers about new features and functionalities 
  • Follow up with customers to ensure their technical issues are resolved 
  • Gather customer feedback and share with our Product, Sales and Marketing teams 
  • Timely Reports to be submitted to management based on work done 

 

Benefits: 

  1. Remote, work from home 
  2. Tamperproof Certificate of Completion 
  3. Full time job opportunity for top performer 
  4. Completion Bonus  

 

Please send your application to: https ://jobs.cvviz.com/befied/job_59998_Client_Support_Trainee 

 
 

 

JOB QUALIFICATION

Requirements and skills 

  • Experience as a Customer Support Specialist or similar CS role 
  • Familiarity with our industry is a plus 
  • Experience using help desk software and remote support tools 
  • Excellent communication and problem-solving skills 
  • Multi-tasking abilities 
  • Patience when handling tough cases 

Please send your application to: https ://jobs.cvviz.com/befied/job_59998_Client_Support_Trainee 

 

OTHER JOB REQUIREMENTS

Education
College Undergraduate
Field of study
Specialization
Customer Service

JOB BENEFITS

Allowance, Flexitime

WORK LOCATION

Homebased

COMPANY PREVIEW

Average application processing time
Less than 2 weeks


Dress Code
Any

Language
English
Industry
IT

Telephone No.
+63 660 0099

Mobile No.
+63 9560485507

Company Size
50 employees

Benefits

Working Hours
Sunday
Closed
Monday
09:00 AM-06:00 PM
Tuesday
09:00 AM-06:00 PM
Wednesday
09:00 AM-06:00 PM
Thursday
09:00 AM-06:00 PM
Friday
09:00 AM-06:00 PM
Saturday
Closed

COMPANY PHOTOS

COMPANY OVERVIEW

Edufied is a Tamper-proof Document Issuance & Verification System for Issuing Authorities to issue Verifiable Documents to Recipients, allowing them to store & share them securely from their Digital Wallet.

The Requesters can validate these documents and credentials easily with a scan of a QR Code or via an electronic file using Blockchain Technology, PROVIDING THE LAST MILE VALIDATION.

WHY JOIN US?

Top Specialization