Helpdesk Associate
Helpdesk Associate
JOB DESCRIPTION
Position Objective:
Responds to all the queries in the Benilde Help Center’s ticketing system and all the inquiries and concerns routed in the email or chatbox of Benilde Helpdesk
JOB QUALIFICATION
Qualifications:
- Bachelor’s Degree in Information Technology or related discipline
- With at least 1 year of relevant work experience
- Capability to work with minimal supervision
- Critical analysis and customer service skills
- Proven analytical and problem-solving abilities.
- Extensive application support experience of the Benilde systems and troubleshooting.
- Demonstrated progressive experience in the management of a technical support team.
- Excellent written, oral, and interpersonal communication skills.
OTHER JOB REQUIREMENTS
Education
Bachelor’s Degree / College Degree
Field of study
Computer Science/Information Technology
Specialization
Tech & Helpdesk Support
JOB BENEFITS
WORK LOCATION
ManilaCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 2 weeks
Dress Code
Formal
Language
Industry
Telephone No.
Mobile No.
Company Size
Education
Telephone No.
+63 9175702952
Mobile No.
+63 9175702952
Company Size
500-1000 employees
Benefits
Working Hours
Sunday
Closed
Monday
8:00 am-5:00 pm
Tuesday
8:00 am-5:00 am
Wednesday
8:00 am-5:00 am
Thursday
8:00 am-5:00 am
Friday
8:00 am-5:00 am
Saturday
Closed
COMPANY OVERVIEW
Benilde is a learning environment that nurtures students to develop their interests and passions, and trains them to become professionally competent in established industries and emerging fields of specialization.
At Benilde, learning in its many forms is encouraged. Spiritual creative pursuits, artistic endeavors, service to the community, awareness of environmental issues, and concern for the common good are all part of the Benildean education.