JOB DESCRIPTION
This role aims to provide efficient technical support and IT administration services, ensuring smooth operations of the organization's IT systems. Responsibilities include resolving technical issues, managing software installations, enforcing security protocols, and generating IT reports. The goal is to maintain reliable, secure, and functional IT infrastructure in support of the organization's objectives.
Primary Duties and Responsibilities
- Technical support all IT
- Action all incoming tickets sent to Helpdesk ticket system.
- Resolve L1 \ L2 tickets and assign L3 tickets to the next resolver support group.
- Action all Gsuite Request and Policy
- Install and update new Software/s.
- Creating User and Unlock Password in Domain
- Update Logs of Bio Every month
- Knowledge in Firewall and Network
- PC, Laptop and Network Maintenance.
- Knowledge of Server AD and Policy.
- Ensuring All IT Equipment are in Condition.
- Ensure Security Data, Network access and backup system.
- Monitoring Hardware and software, and system performance metric/s.
- IT Reports
- Perform Other Duties Assign
JOB QUALIFICATION
Job Requirements
- A bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-4 years previous experience in a similar technical support role.
- Experience in IT support, helpdesk operations, system administration, or network administration.
Core Competencies
- Technical Support
- Helpdesk Ticket Management
- Gsuite Administration
- Server Administration (Active Directory and Policy)
- Data Security and Back up Management
Kindly accomplish this Application Form: https://forms.gle/1BvUcoynmrbVisQv6 for us to get to know you better!
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JOB BENEFITS
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COMPANY OVERVIEW
CCK City Network is a BPO company located in Asia with 15 branches in four countries. As an industry specialist in data entry services, CCK also conducts and owns different enterprises for software development, language education, digital marketing, and customer support. Composed of talented data analysts and scientists, seasoned customer service advocates, inspired language experts, and creative technology engineers, the company is robust, exhibiting the diversity of its capacity to serve our clients sedulously.
Furthermore, CCK is compliant to industry standard as a guarantee to our clients and to their customers. Ensuring that their business is safe with us is the primary composition of our dedication.
WHY JOIN US?
There are growing opportunities here at CCK. It offers an exciting way to exercise one's skills and challenge weaknesses to be turned into assets. This company demonstrates innovation and invites development not only individually but as a team and family. Its top notch reputation built in the industry would make anyone part of it proud and create a culture that pursues excellence.