Customer Service Rep | Career Shifters & Newbies | CDO | P16K
Customer Service Rep | Career Shifters & Newbies | CDO | P16K
JOB DESCRIPTION
Reminder: We will not in any way collect any sum of money from you during your application / job offer process. Please stay alert on scams or modus pretending to represent our Organization.
We’re hiring.
Ubiquity is hiring for Customer Service Representatives to join our CX Teams in Cagayan de Oro. Our Customer Service Representatives is an integral role in the operations of our CDO office.
The details.
Day-to-day responsibilities:
- Attends to customers' needs by answering product and service related queries
- Provides product overview and information about other services and offerings suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
JOB QUALIFICATION
Ideal candidates have:
- With or Without BPO Experience
- At least Highschool Graduate
- Average to excellent Communication Skills
- Amenable to work onsite
- Amenable to work on Graveyard/Night shift schedule
- Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance
Tip: Best to walk-in Monday to Friday , 10AM-4PM for faster processing of applications. Please prepare and bring your updated resume and Government IDs available.
Site Address:
Ground Floor, Limketkai BPO Bldg.,
Cagayan de Oro, (In front of Robinsons Supermarket)
OTHER JOB REQUIREMENTS
JOB BENEFITS
Health Card, Allowance, Life Insurance, OthersWORK LOCATION
Cagayan, North Cotabato, Mindanao, MisamisCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
COMPANY OVERVIEW
What we do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
WHY JOIN US?
We want you.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.
We’re made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients.
Ubiquity Perks.
- Learning and Development Opportunities
- Career Advancement Opportunities
- Healthcare Benefits
- Group Life Insurance
- Tenure Based Benefits
- Profit Sharing
- Annual Performance
- Appraisal Retirement Benefits
Our PH based locations
Manila
- BGC Bench Building, 10th Floor Rizal Drive & 30th Street Bonifacio Global City, Metro Manila Manila
Eastwood
- 2nd Floor 1800 Building Eastwood City, Libis Pasig City, Metro Manila
Laguna
- 10th Floor, Southwoods BPO Tower 1, Southwoods Avenue, Southwoods City, Biñan, Laguna
Bacolod
- 3rd floor, Phase 4, Negros Cybercentre, Hernaez St. cor. Lacson St. Bacolod City (Beside Jollibee Lacson)
Cagayan de Oro
- Ground Floor, Limketkai BPO Bldg., Cagayan de Oro, (In front of Robinsons Supermarket)
Connect with us!
Email us through: [email protected] (Agent Hiring) or [email protected] (Support and Leadership Hiring)
Message us on Facebook: fb.com/UbiquityCareers
Know more about Ubiquity: https://ubiquity.com/
Data Privacy Notice.
Please read our Data Privacy Notice shown on this page https://ubiquity.com/privacy-notice-philippines/ to know more on how Ubiquity handles your personal information. By continuing your application with Ubiquity, you confirm that you have read and understood our Data Privacy Notice.