JOB/ROLE PURPOSE - Briefly summarize your job or role’s main purpose in the organization/department/function.
- Responsible for handling customers’ complaints and concerns through various channels.
- Provide relevant information about products and services to the customers
- Keep track of customer interactions, transactions, comments and complaints.
- Provide professional support which will yield to excellent customer satisfaction and first call resolution ratings.
- Meet the metrics agreed with the clients
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.

• Excellent oral and written communication skills
• Atleast have an experience related in the position
• Working knowledge on computer software and hardware