JOB DESCRIPTION

Duties and Reponsibilities:

• Participate in the 24x7 SOC operation and ensure a smooth and efficient operation

• Monitor internet traffic for security breaches and denial of service attacks

• Constantly follow the policies, procedures, and technologies in order to maximize the effectiveness and efficiency of security operations

• Ensure both internal OLA and external SLA are met and followed accordingly

• Ensure and enhance customer satisfaction through effective handling of security events and mitigations via promptly, professional communication with customers

• Directly coordinate with clients via chat, email, and hotline

• Support next tier of Incident Management by gathering the right information that would aid the troubleshooting for immediate recovery

QUALIFICATIONS

Experience:

• At least 1-year experience in call center operations in handling customer support Skills and competencies:

• Can fluently speak English and Chinese Mandarin

• Minimal technical knowledge about DDoS attacks and/or Network Fundamentals would be an advantage

• Basic knowledge in internet routing and network troubleshooting

• Self-motivated and team player

• A strong sense of responsibility, service, and customer-oriented

Mature and independent with good communication skills

• Willing to work in Carmona, Cavite

• Amenable to project-based employment status

Experience:

• At least 1-year experience in call center operations in handling customer support Skills and competencies:

• Can fluently speak English and Chinese Mandarin

• Minimal technical knowledge about DDoS attacks and/or Network Fundamentals would be an advantage

• Basic knowledge in internet routing and network troubleshooting

• Self-motivated and team player

• A strong sense of responsibility, service, and customer-oriented

Mature and independent with good communication skills

• Willing to work in Carmona, Cavite

• Amenable to project-based employment status