Technical Support Representative

Full Time Work On Site
1 - 2 Years of Experienced Manila

JOB DESCRIPTION

RELEVANT EXPERIENCE REQUIRED:

  • Excellent oral and written communication skills
  • Ability to stay calm when customers are stressed or upset
  • Experience working as a Technical Support in a hardware / software campaign is required for this position
  • Experience in working for an ANZ campaign is preferred
  • Working knowledge on Personal Computer and other IT products its hardware, and operating systems, and applications is required for this position

JOB QUALIFICATION

MINIMUM EDUCATION REQUIREMENT:  College Graduate or minimum 4-year experience in the call center industry holding the same role as Technical Support Representative or higher.

 

BASIC SKILLS REQUIRED:

  • Language: Oral and written proficiency in English
  • Computer: Knowledge in MS Office and generating reports
  • Technical: Understanding of computer hardware and software
  • Certifications or Others: Leadership training preferred

Special competence required: Decision-making skills, problem solving ability, analytical ability, handling confidential & sensitive information, process facilitation, influencing and negotiation skills, proactive and customer focused, resourceful and self-initiated

OTHER JOB REQUIREMENTS

Education
Bachelor’s Degree / College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Hardware

JOB BENEFITS

Health Card, Allowance, Free Parking, Others

WORK LOCATION

Manila

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Any

Language
Industry
Service Providing Industry

Telephone No.
+63 9985519245

Mobile No.
+63 9985519245


Benefits

Working Hours
Sunday
Closed
Monday
08:00 AM-05:00 PM
Tuesday
08:00 AM-05:00 PM
Wednesday
08:00 AM-05:00 PM
Thursday
08:00 AM-05:00 PM
Friday
08:00 AM-05:00 PM
Saturday
Closed

COMPANY PHOTOS

COMPANY OVERVIEW

Highpoint Services Network Philippines, Inc. (HSN) is a comprehensive ICT Services and Business solutions provider. HSNP empowers businesses with ICT Services and Business Solutions that are custom fit and cost-effective. HSNP’s goal is to equip its partners with the necessary support structure and optimal solutions, for better resource allocation to focus more on their business operations – driving growth.

WHY JOIN US?

Top Specialization