General Responsibilities

• Collaborate with architects, engineers, and product managers to write, edit, and maintain documentation.
• Maintain the templates and framework for easy-to-read and find documentation.
• Organize, articulate, and convey technical information and concepts to a non-technical audience.
• Develop new ways to convey complex information to a technical audience.
• Participate in product kickoffs and project planning sessions to determine appropriate documentation deliverables.
• Attend regular project meetings with architects, engineers, and product managers.
• Provide estimates for documentation projects.
• Review technical requirements and design specifications to learn product functionality.
• Collaborate with architects, engineers, and product managers to obtain information on products and product functionality.
• Translate understanding of product functionality into clear, concise user documentation.
• Solicit and incorporate technical input from engineers into product documentation.
• Edit documentation to ensure clarity, accuracy, organization, and conformance to style guides and standards.

Qualifications

• At least 2 years experience of researching, writing, editing, and reviewing technical and/or product documentation and content in support of technical teams and customers.
• Exceptional writing, editing, and proofreading skills.
• Ability to write effective technical content for business and developer audiences. Familiarity with API documentation is preferred.
• Ability to communicate effectively with technical and non-technical stakeholders at all levels of the organization.
• Bachelor’s Degree in a technical field is preferred, but not required.