Job Summary:

As a Customer Service Representative, you are responsible in providing support to customers by answering their queries and resolving concerns at the quickest way possible.

Key Responsibilities:

• Handling Client Action Task Force - for inquiries for Same day Deliveries
• Handling various CSR platforms such as social media, emails, etc.
• Handling customer request on account or update on their orders
• Creating and endorsing incident report or complaint reports regarding SmartBite services to provide immediate solutions.
• Recording and properly documenting all customer concerns
• Managing customer reviews/feedback section
• Handling any outbound or inbound calls as deemed necessary for project completion

 Qualifications:

• Candidate must be a graduate of any 4-year course
• At least one (1) year of work experience in Account Management, Project Management, Customer Service, or E-commerce
• Computer literate with familiarity to MS Office or Google Workspace
• Excellent customer relation skills and effective communication skills
• Highly organized and keen to details
• Possesses logical thinking with strong analytical skills
• Ability to work effectively both independently and as part of a team and has the initiative to improve and develop oneself.