Team Lead

Full Time Work On Site
2 - 3 Years of Experienced Taguig

JOB DESCRIPTION

Job Description:
 
• Handle appropriate escalations and communicate to stakeholders when necessary
• Provide necessary training to new agents, as well as provide upskill training to tenured ones upon new department function or availability.
• Address client's needs through email: Daily Forecast, Training Needs, Data Analysis
• Reporting needs and assistance
• Establish and reinforce the team and individual metrics to drive performance
• Provide coaching and performance monitoring of team members
• Ensure timely communication of changes and new strategies to the team
• Meet performance standards, metrics and set goals set by the department.
• This includes analyzing data, quality monitoring, coaching to strengths and opportunities.
• Answering procedural and navigational questions, conducting side by side coaching and
• Conducting team huddles and team meetings and updates are sent out.
• Develops and maintains positive relationships with clients through excellent customer relation.
• Attend meetings and calibrations with the client and cascade the same to the team
• Addresses client inquiries and ensures their needs are consistently met in a timely manner.
• Provide management with support in establishing process improvement to benefit of the customer, the employee and the management Requirements :
• Must be willing to work in rotating shifts and / or night shift at BGC, Taguig CityAt least 1 year of experience as a Team Lead or Supervisor in a Call Center settingMust know how to handle and improve Net Promoters Score and other needed metrics
• Leadership and team building skills
• People management and development skills
• Basic project management skills
• General understanding of business and business needs
• Grab the opportunity, achieve your highest potential with iOPEX Technologies!
• We are looking for awesome Team Leaders for our growing campaigns.

JOB QUALIFICATION

Qualifications:
 
• Candidate must possess at least a Bachelor's/College Degree, any field. Or college level with 5 years total of BPO experience.
• Must be willing to work in rotating shifts and / or night shift at BGC, Taguig City.
• At least 2 years of experience as a Team Lead in a Call Center
• Must know how to handle and improve metrics
• Leadership and team building skills
• People management and development skills
• Basic project management skills
• General understanding of business and business needs
 
 
Job Type: Full-time
 
Benefits:
• Flexible schedule
• Health insurance
• Life insurance
 
Schedule:
• 8 hour shift
• Day shift
• Evening shift
 
Ability to commute/relocate:
• Taguig: Reliably commute or planning to relocate before starting work (Require

OTHER JOB REQUIREMENTS

Education
Bachelor’s Degree / College Degree
Field of study
Others
Specialization
Telesales/Telemarketing

JOB BENEFITS

Health Card, Commission, Flexitime, Others

WORK LOCATION

Taguig

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Semi-formal

Language
Filipino
Industry
IT

Telephone No.
+63 9178430695

Mobile No.
+63 9178148839

Company Size
5000+ employees

Benefits

Working Hours
Sunday
01:00 AM-01:00 AM
Monday
01:00 AM-01:00 AM
Tuesday
01:00 AM-01:00 AM
Wednesday
01:00 AM-01:00 AM
Thursday
01:00 AM-01:00 AM
Friday
01:00 AM-01:00 AM
Saturday
01:00 AM-01:00 AM

COMPANY OVERVIEW

As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable. Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

WHY JOIN US?

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