Technical Support Representative (Nonvoice) - must have 6 months TSR experience - 20k - BGC Taguig

Full Time Work On Site
1 - 2 Years of Experienced Taguig

Technical Support Representative (Nonvoice) - must have 6 months TSR experience - 20k - BGC Taguig

Full Time

JOB DESCRIPTION

General Description:
The Technical Support Representatives main objective is to provide Tier1 level technical support
to our customers in a manner consistent with our policies, procedures, quality, standards, and customer needs, while
providing high quality and accurate resolutions to customers under stipulated policies and procedures.
 
Specific Tasks:
• Answers and responds to requests received via email/chat from customers inquiring about Pango products.
• Log accurate and meaningful information of each contact in the Zendesk ticketing system according to
established procedures and policies.
• Coordinates and escalates the requests to appropriate personnel when unable to resolve at this level.
• Meet established individual and team performance targets, which include customer service, productivity,
quality standards, and any other deems necessary.
• Perform any other tasks, duties, or services requested by his/her immediate lead.

JOB QUALIFICATION

 

Requirements:
• Minimum of  6 montha to 1-year prior tech support experience with similar consumer/networking products (support for
mobile products is required, desktop is a plus)
• Prior hands-on experience with a customer ticketing system, similar to Zendesk or Salesforce
• Be able to work shifts that the team requires
• Very strong English grammar and writing skills with western-style of writing expertise
• Minimum typing speed of 50 WPM
• Good Google Docs/Sheets skills
• College degree preferred
• Amazing people skills (great listener and communicator)
• Calm under pressure, making smart, logical decisions in a fast-paced work environment
• Can-do, positive, teamwork attitude
 
Our people enjoy some amazing perks, check out a few below:
Competitive salary package
Exciting employee engagement activities
Learning sessions every week
Fast career growth
Accessible location
HMO
OT/Holiday pay
Leave credits
Leave conversions
Night differential
Uncapped annual appraisal
2 days off
And most importantly, you’ll be part of a growing company with dynamic and engaging team.

OTHER JOB REQUIREMENTS

Education
Senior High School Graduate
Field of study
Others
Specialization
BPO/Call Center

JOB BENEFITS

Health Card, Allowance, Life Insurance, Others

WORK LOCATION

Taguig

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Semi-formal

Language
Filipino
Industry
IT

Telephone No.
+63 9178430695

Mobile No.
+63 9178148839

Company Size
5000+ employees

Benefits

Working Hours
Sunday
01:00 AM-01:00 AM
Monday
01:00 AM-01:00 AM
Tuesday
01:00 AM-01:00 AM
Wednesday
01:00 AM-01:00 AM
Thursday
01:00 AM-01:00 AM
Friday
01:00 AM-01:00 AM
Saturday
01:00 AM-01:00 AM

COMPANY OVERVIEW

As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable. Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

WHY JOIN US?

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