JOB DESCRIPTION
Responsibilities:
- Monitor accounts to identify outstanding debts
- Review previous data for each debt or bill
- Contact AP’s/Admins via call or email to ask about their overdue payments / upcoming dues
- Identify the root cause of non-payment
- Resolve billing concerns
- Report on collections update and accounts receivable status
- Communicating with the sales department to maintain accurate and updated information on client contract
- Maintained logs of calls and record any payment updates from the customer.
- Billing reps will be assigned new facilities to start contacting, doing courtesy, and payment reminder calls and emails.
- The billing reps are expected to apply and deliver what was taught in the training
- Billing reps will identify their critical accounts and will be expected to endorse them to their managers
- Build relationships with the Facilities (Properly set expectations about our billing policy, explain NET & Dispute Terms, etc.)
- Billing reps to introduce themselves to the facilities and give their contact details
- Build good relationships cross-functionally and billing team members
- Review the current standing of their assigned accounts
JOB QUALIFICATION
- Atleast 6 months experience in Accounts Receivable
- No BPO experience is okay
- MUST be excellent in Excel
- Must have good communication skills
OTHER JOB REQUIREMENTS
JOB BENEFITS
Health Card, OthersWORK LOCATION
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COMPANY OVERVIEW
As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable. Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.