Job Description

Communications engineers work within a number of industries, including internet and computing technologies, networking and telecommunications, and radio. The technical aspect of the role includes using specialist knowledge to design and deliver solutions, as well as providing technical guidance to others within the employing organization. Managerial responsibilities involve planning and managing projects, ensuring that they are delivered on time, within budget and to the agreed standards of quality.

Duties and Responsibilities

• Propose innovative communication solutions.
• Install, maintain and support the organization’s communication networks within the organization and/or between organizations as necessary.
• Plan and deploy solutions, document procedures and coordinate systems software and hardware activities with local and remote team members.
• Establish and continue operational best practices and standard operating procedures for deployment, support, and management (monitoring, maintenance, etc.).
• Engage in activities as required, such as developing documents, testing configurations and patches, and planning deployments.
• Interface with technology vendors for equipment servicing, training, warranty and routine maintenance.
• Initiate the procurement process for the approved project, participate to technical evaluation committee and follow up the process.
• Provide training and technical guidance to colleagues and other teams.
• Design, plan, implement, configure, test and operate communication infrastructure and services that include audio, web and video conferencing, streaming, recording, video on demand, sharing content and integration with other business applications.
• Evaluate new technologies to recommend future direction.
• Attending conferences and seminars to network and keep up to date with the latest developments in the sector;
• Arranging process meetings;
• Rewriting or modifying processes to ensure all aspects of the service run smoothly and to schedule.
• Liaising with internal and external customers;
• Finding creative solutions to the challenges of network design, mobile communications, data service requirements, and internet and network signaling protocols;
• Testing theoretical designs;
• Working to tight timescales as part of a high-performing team;
• Carrying out site surveys;
• Traveling to meet suppliers, customers and colleagues based in other offices;
• Negotiating product requirements with customers;
• Analyzing and interpreting data to inform your work

Qualifications:

• Bachelor's or Graduate's Degree in engineering, computer science, or telecommunications or equivalent experience.
• At least 3-5 years full time professional experience supporting the following: network, telecommunications and telephony
• Excellent interpersonal skills coupled with a collaborative style
• Excellent problem solving and troubleshooting skills; ability to triage effectively under pressure.
• Ability to support and resolve a wide range of daily technical issues; eagerness to investigate and learn new technologies
• Good organizational skills with the ability to prioritize and multi-task.
• Ability to work effectively both independently and within a team.
• Have the ability to effectively transfer and exchange information.
• Have the ability to develop work plan, define priorities and monitor work progress.
• Effective communication
• Strong ability and emphasis on automation where applicable; provisioning and patching of endpoints
• Extremely well-developed organizational, time management, and analytical skills
• Dependable and reliable with strong improvement focus
• A thoughtful team player who can work independently
• Strong attention to detail, documentation, communication skills and follow-through
• Ability to work off-hours as needed for IT projects
• Ability to keep up to date with the latest tech innovations
• Ability to work effectively under pressure
• Capable of training Help Desk staff on new technologies implemented

Skills

• Competences in the use of standard technology packages (word, excel, outlook, Power Point, MS Projects, etc…).
• Working knowledge at Voice and Video standards: SIP, H323, MGW, SBC, ISDN/ PSTN lines configuration and GSM-Gateway, VoIP/ Windows/Linux Server operating system environment, implementation and support.
• Working knowledge of network function virtualization, network automation, data center virtualization and firewalls.
• Dynamic and self-motivated to provide better services to the users
• Proven experience in configuration and troubleshooting VoIP and video standards, essentially SIP, SDP, H323, RTP, RTCP, TLS Experience in designing and implementing IT Services
• Strong analytical and skills
• Strong communication skills
• System Architecture design and specification
• Project management skills
• Problem-solving skills
• Communication and presentation skills