Responsibilities:

-Coordinate with sales team to handle the related documents received from field sales.

-Maintain tracking of incoming sales and delivered units.

-Review Order Confirmations from Order Processing and send updates to customers on the order details and scheduling.

-Liaise with Production to ensure timely delivery.

-Maintain rapport with customers by examining complaints; identifying solutions; and suggesting improved methods and techniques.

-Consolidate respective sale documents to pass to Accounts Department upon successful delivery, installation and commissioning.

-Manage and organize sales documents.

-Meet ISO Objective comply with ISO 9001, ISO 14001 and ISO 13485 requirements.

-Interact with customers to provide information in response to inquire about products and services

-Handle and resolve customer’s complaints.

-Co-ordinate order processing and shipment of goods.

-Help customer to decide what type of products would best suit their needs together with product specialist.

The Ideal Candidate Would Possess:

-Diploma / bachelor’s degree in economics/engineering, preferably specialized in sales and marketing. Degrees in other fields are welcome.

-Good in spoken and written English is a must, Good in spoken and written Mandarin is a plus.

-Candidates with experience in handling paperwork and achieving customer satisfaction preferred.

-Proficient in MS Office like MS Word, MS Excel, MS Power Point, Outlook etc.

-Good attitude and shows responsibility.

-Understanding of production and marketing techniques, including production processes and sales analysis.

-Able to work under pressure.