• Responds to client's inquiries by understanding them; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying client's understanding of information and answer
• To lead the group of Collection Associates

JOB SPECIFICATION AND WORK EXPERIENCE

As a Customer Relation Associate

• Assisting clients with emergency problems or unexpected situations
• Providing solutions for clients' problems
• Ensuring clients issues are resolved in a timely manner
• Developing and maintaining clients' relationships
• Maintaining records that are essential for both the client and PRDC

As a Team Leader for BDO

• With knowledge in collections
• Set clear team goals and KPIs
• Delegate tasks and set project deadlines
• Oversee day-to-day teams' operation and performance
• Do regular performance evaluation
• Create a healthy and motivating work environment and atmosphere.

JOB TYPE: FULL TIME

SALARY: Php 16000 + Php300 load allowance + Php 500 internet allowance