TSR |WITH OUTBOUND EXPERIENCE | 23K PACKAGE - BGC Taguig
TSR |WITH OUTBOUND EXPERIENCE | 23K PACKAGE - BGC Taguig
JOB DESCRIPTION
As a Technical Support Specialist, you will handle presales inquiries funnel through marketing
campaigns of strategic products, and our online Store. Also, you will answer presale technical questions and
provide recommendations based on the customer’s requirements. Though we have channels for customers to
obtain post-sale warranty support, you will be expected to answer basic questions on installation issues and
post-sales inquiries from customers who made their purchases.
Responsibilities:
• Provide support for English presale inquiry via chat, phone, and email
• Works with customers to identify service-related needs and offers the most appropriate solutions
providing world-class customer service
• Diagnoses and resolving basic troubleshooting
• Provides solutions and resolution resources for customer concerns
• Interfaces with customers over the phone providing status updates and ensuring service has been
restored
• Escalates appropriate technical issues to upper-level technical support when needed
• Upsell additional services and provide a recommendation based on customer requirement
JOB QUALIFICATION
Qualification:
With 1yr experience in Technical Support Representative With Knowledge in Connectivity Issues and Troubleshooting
With Outbound Sales Experience With Good Communication Skills
Can start ASAPAmenable to worki in BGC Taguig
Amenable to Shifting Schedule
OTHER JOB REQUIREMENTS
JOB BENEFITS
Health Card, Commission, Allowance, Life Insurance, OthersWORK LOCATION
TaguigCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable. Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.