Help Desk Agent

Full-time Work Set Up:
2 - 3 Years of Experienced San Pedro

Help Desk Agent

Full-time

JOB DESCRIPTION

Job Description

If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join our team!

The Help Desk team acts as a first point of contact for customers, their task is to triage the support tickets, solve the most common problems users may have and gather all the necessary information before escalating to the higher support levels.

We are seeking a detail-oriented, thorough and organized candidate to join our growing team. You’ll need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team.

Responsibilities:

  • Respond to customer support requests by following the agreed procedures.
  • Research questions using available information resources and advise user on appropriate action
  • As part of a global support team, working on establishing operational protocols and standards
  • Work in shifts in order to cover an extended time frame including evenings and weekends

Qualifications:

  • Excellent communication skills (writing and speaking) in English
  • Understanding of Ethereum and the blockchain ecosystem
  • Enthusiasm for continual learning and interest in blockchain technologies
  • Student, Bachelor's degree in a technical university, or prior experience in a service desk role
  • Knowledge of a programming language and Linux operating systems is an advantage

OTHER JOB REQUIREMENTS

Education
Bachelor's/College Degree
Field of study
Others
Specialization
Customer Service

WORK LOCATION

San Pedro

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Any

Language
English
Industry
Others

Telephone No.
+63 002 847 0859

Mobile No.
+63 8479689

Company Size
600 employees

Benefits

Working Hours
Sunday
Closed
Monday
8:00 am-5:00 pm
Tuesday
8:00 am-5:00 pm
Wednesday
8:00 am-5:00 pm
Thursday
8:00 am-5:00 pm
Friday
8:00 am-5:00 pm
Saturday
8:00 am-5:00 pm

COMPANY PHOTOS

COMPANY OVERVIEW

Yngen Group of Companies is a 100% Filipino-owned company.
We started in 2003 with Logistics, Shipping, Brokerage.Then we ventured into Innovative Products, Properties, Food and Beverages, IT Solutions and BPO.
BPO building and IT park will house foreign partners and will generate more jobs for the people in the City San of Pedro.

WHY JOIN US?

"Progression Through Diversity"

Top Specialization