Workforce Manager - 2 to 4 years WFM experience

Full Time Work On Site
2 - 3 Years of Experienced Taguig

Workforce Manager - 2 to 4 years WFM experience

Full Time

JOB DESCRIPTION

Job Summary:
The Workforce Planner prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
 
 
Duties/Responsibilities:
• Creates reports and dashboards on historical data and forecasting results from applicable systems.
• Analyzes data and recommends talent management solutions for implementation.
• Analyzes and develops weekly recommendations for  scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. 
• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. 
• Maintains holiday patterns forecasts to ensure effective coverage for holidays.
• Performs other related duties as assigned.

JOB QUALIFICATION

Requirements:
? Preferably a degree in Journalism, English, Communications, or another related field.
? Preferably with 1-3 years of proven work experience in article moderation or within the same
capacity
? Must willing to work onsite at BGC Taguig 
? Analytical skills for determining whether the content complies with guidelines
? Have strong interest and knowledge regarding current events and news in the U.S.
? Experience with political content preferred
? Capability to meet tight deadlines, and prioritize activities
? Multi-tasking and time-management skills are needed on this role
? Good knowledge of various content platforms Ability to work in a fast-paced, high-pressure
environment
? Strong research, contextual analysis, and documentation skills with strong attention to detail
? Excellent written and verbal communication skills
? Basic understanding of web technology, interfaces, dashboards
 
Our people enjoy some amazing perks, check out a few below:
• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off
• And most importantly, you’ll be part of a growing company with dynamic and engaging team

OTHER JOB REQUIREMENTS

Education
Senior High School Graduate
Field of study
Others
Specialization
BPO/Call Center

JOB BENEFITS

Commission, Allowance, Life Insurance, Gym, Others

WORK LOCATION

Taguig

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Semi-formal

Language
Filipino
Industry
IT

Telephone No.
+63 9178430695

Mobile No.
+63 9178148839

Company Size
5000+ employees

Benefits

Working Hours
Sunday
01:00 AM-01:00 AM
Monday
01:00 AM-01:00 AM
Tuesday
01:00 AM-01:00 AM
Wednesday
01:00 AM-01:00 AM
Thursday
01:00 AM-01:00 AM
Friday
01:00 AM-01:00 AM
Saturday
01:00 AM-01:00 AM

COMPANY OVERVIEW

As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable. Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

WHY JOIN US?

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