RELEVANT EXPERIENCE REQUIRED:

• Excellent oral and written communication skills
• Ability to stay calm when customers are stressed or upset
• Experience working as a Technical Support in a hardware / software campaign is required for this position
• Experience in working for an ANZ campaign is preferred
• Working knowledge on Personal Computer and other IT products its hardware, and operating systems, and applications is required for this position

MINIMUM EDUCATION REQUIREMENT:  College Graduate or minimum 4-year experience in the call center industry holding the same role as Technical Support Representative or higher.

BASIC SKILLS REQUIRED:

• Language: Oral and written proficiency in English
• Computer: Knowledge in MS Office and generating reports
• Technical: Understanding of computer hardware and software
• Certifications or Others: Leadership training preferred

Special competence required: Decision-making skills, problem solving ability, analytical ability, handling confidential & sensitive information, process facilitation, influencing and negotiation skills, proactive and customer focused, resourceful and self-initiated