BASIC FUNCTION

The Operations Manager is responsible for the strategy, management, and execution of the Credit Bureau Operations Department of the company. This position will play a critical role in ensuring that the standards are met and deliverables are accurate and timely.

This position requires knowledge of the bureau operations, strong business acumen, and good interpersonal/ leadership skills.

DUTIES AND RESPONSIBILITIES:

• Oversee and manage the overall Credit Bureau Operations Department
• Manage a team of support analysts and monitor performance deliverables
• Liaise with various internal stakeholders (e.g., Sales, IT, Products, Compliance, and Finance) to address various operational concerns and support requirements
• Liaise and serve as POC of external government organizations related to operational process inquiries
• Develop, enhance, and establish processes, policies, and tools that improve overall operational effectiveness and efficiency and ensure team members are properly oriented and trained.
• Function as the main point of contact for any escalated internal and external concerns/complaints
• Monitor the internal and external system productivity
• Generate business planning, revenue, and profitability reports for the management
• Assist in preparing presentation decks for the management

JOB SPECIFICATIONS

• Bachelor's degree preferably in Business Administration or related disciplines
• At least 2 years of proven success in operational management roles from a Financial Institution is preferred
• Strong communication skills (verbal and written) and the ability to interact effectively and collaboratively both internally and externally
• With keen attention to detail, highly organized and comfortable working with data
• Demonstrates great leadership, interpersonal, and client management skills; Team-player
• Proficient in MS Office (Word, Excel, and Powerpoint)
• Familiar with Google products & environment

CORE COMPETENCIES:

• Distinctive willingness and hunger to learn and grow professionally
• Coachability
• Strong work ethic
• A distinctive sense of ownership and passion for the job
• Strong analytical and problem-solving skills
• Strong operational acumen and ability to rapidly design and implement operational improvements
• This role requires multitasking in a fast-paced environment and the ability to meet strict deadlines