Responsibilities

• Provide initial responses to customers and seek immediate resolution

• Support in managing queries related to products and sales

• Handle customer inquiries and complaints with tact and professionalism over email

• Communicate in English for social media & website messages

• Coordinate with our marketing team, sales team, and overseas customer service team to ensure a world class customer experience

• Act as the “voice of the customer”, collecting suggestions and actively tracking to areas for improvement

• Escalate unresolved customer issues to supervisor as necessary
• Report to direct supervisor for daily tasks
• Day work, but must be amenable to work on a shifting schedule (customers will be from U.S., Europe)

Additional Benefits:

• 13th month pay
• Five (5) days Sick Leave
• Five (5) days Vacation Leave
• Five (5) days Emergency Leave
• Birthday cake
• Other recreational events such as:

- Birthday Celebrations and Special Events
- Joint Lunch
- Games and dynamics
- Team Building
- Christmas Party
- Relaxed Meetings
- Have a dedicated space for recreation

• Fixed weekends
• Competitive Salary
• Free snacks, food, coffee and drinks in the Pantry
• Computer , laptop and other electronic accessories shouldered by the company such as MSI Laptop, Macbook and Acer Laptop.
• Entertainment lounge provided open for all employees

• Bachelor’s degree in IT, Communications, or related field

• At least 1 year in a Customer Service role preferred (fresh Graduates still are welcome to apply)

• Comfortable working independently or with a team with minimal supervision

• Fluent command of English language in writing and good speaking skills

• Utmost integrity, collaboration, and dedication to quality customer service is expected from the role.